• SUPPORT

Global Services Overview

High Performance Service and Support

DataDirect Networks Global Services team members are proven industry experts specializing in solving a full range of Big Data challenges, monetizing information assets, and optimizing DDN storage solutions that are uniquely configured for efficiency, performance and collaboration.  Customers all over the world rely on DDN to maximize and protect their storage investment through flexible, comprehensive professional services, education and support offerings.

STEP 1

Our Big Data experts will work with you to document your requirements and create a solution that meets your needs

STEP 2

Our highly skilled professional services team will get you up and running with installation and configuration services that ensure the optimal design is put into practice

STEP 3

DDN’s expert technical support teams will aggressively resolve issues impacting your environment

STEP 4

DDN’s optimization and management services will keep your systems running at full speed

SUPPORT PLANS

Flexible solutions to match your uptime requirements

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FLEXIBLE SUPPORT OFFERINGS
When issues occur or questions arise the technical support professionals at DDN are there to help you quickly address and resolve your concerns. DDN offers a number of different support alternatives that allow you to match response times and access levels to your business requirements.
  • Spare Parts Only Plans
  • Parts and Labor Onsite Plans
  • Critical Response Plans
  • Non-Returnable Disk Options

PROFESSIONAL SERVICES

Bigger, better, faster… optimize your scalable storage

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COMPREHENSIVE PROFESSIONAL SERVICES CHOICES
DDN’s expert Professional Services team are invested in making sure your DDN solutions are running at peak performance. From their involvement in the early stages of architecture, during the installation process and after this focused team will keep your big data storage optimized for your environment. Services include
  • Consulting
  • Installation and Configuration
  • Health Checks and Network Assessments
  • Performance Tuning and more

EDUCATION

Knowledge helps you get the most out of your DDN solution

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DDN EDUCATIONAL SERVICES OPTIONS
At DDN we believe the more you know about your storage, the more satisfied you’ll be with it. We offer you the flexibility to choose how you learn
  • Traditional Classroom
  • Virtual Classroom
  • Custom Onsite Courses, and
  • On-Demand Web-Based Courses

DOCUMENTATION & DOWNLOADS

Stay up to date with the latest documentation and downloads for your DDN solution

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DOCUMENTATION FOR YOUR DDN SOLUTION
Keep current… The documentation and downloads section contains the latest
  • Administration Guides
  • Release Notes
  • Compatibility Guides and more

RESOLVING BIG DATA CHALLENGES

Our SFA Architecture is designed to scale over 1TB/s and support 10/s of petabytes of storage capacity in a
compact and energy efficient data center footprint

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