All DDN installations come with a two-year limited warranty on hardware products and 90 days on software products, at no additional cost.
If you would like to upgrade or renew your existing support plan, please contact us today.
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Standard Warranty
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Extended Support
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Premium Support
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Mission Critical Support
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Hardware is covered, however there are no additional SLA's. SW is covered for 90 days
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Both Hardware and Software are covered with the following SLA's
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Both Hardware and Software are covered with the following SLA's
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Both Hardware and Software are covered with the following SLA's
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SLA's
Severity Level 1 Event: Response within 2 hours during local business hours –
5am x 9pm -
SLA's
Severity Level 1 Event: Response within 1 hour 7x24 -
SLA's
Severity Level 1 Event: Response within 30 minutes 7x24
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Severity Level 2 Event: Response within 4 hours during local business hours –
5am x 9pm -
Severity Level 2 Event: Response within 3 hours 7x24
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Severity Level 2 Event: Response within 2 hours 7x24
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Severity Level 3 Event: Response within 16 hours during local business hours –
5am x 9pm -
Severity Level 3 Event: Response within 12 hours 7x24
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Severity Level 3 Event: Response within 8 hours 7x24
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Severity Level 4 Event: Response within 36 hours during local business hours –
5am x 9pm -
Severity Level 4 Event: Response within 24 hours 7x24
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Severity Level 4 Event: Response within 16 hours 7x24
