Technical Support Bulletins
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Important Bulletins
Security Alerts
| Title | ||
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EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
July 18, 2019 |
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Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 ) |
February 12, 2018 |
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Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18) |
January 15, 2018 |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
June 26, 2017 |
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CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 ) |
December 12, 2016 |
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SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
July 14, 2016 |
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CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 ) |
April 11, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Responds to “GHOST” Security Vulnerability ( 02/15 ) |
February 6, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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SFA12K BMC Password Security ( 08/14 ) |
August 14, 2014 |
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Storage Solutions
DDN Collect
| Title | ||
|---|---|---|
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DDN Collect User Guide and Download An advanced Support utility that speeds and simplifies diagnostic data collection for SFA OS platforms, and which provides a front end for automated analytics. Highly recommended for all SFA OS platforms. No charge to DDN customers.
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August 25, 2020 |
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DDN Collect Tool Simplifies Diagnostic Data Collection on SFA Platforms (SPT-TSB-0107) |
August 20, 2020 |
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DirectMon
| Title | ||
|---|---|---|
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DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
January 24, 2017 |
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
December 12, 2016 |
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DirectMon Support For Thick Client Discontinued ( 09/16 ) |
September 26, 2016 |
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Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
July 11, 2016 |
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DirectMon Licensing Server Decomissioned ( 02/16 ) |
February 8, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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EXAScaler
| Title | ||
|---|---|---|
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EXAScaler Log Rotation Issue Prevents Log Data Collection (SPT-TSB-0127) |
June 30, 2021 |
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LNET Timeouts Cause EXAScaler File System Mount Failures After Reboot (SPT-TSB-0126) |
June 30, 2021 |
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EXAScaler 5.x Not Tested on Older SFA14K Block Models (SPT-TSB-0120) Contact DDN Support before installing on non-X block models of SFA14K.
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March 30, 2021 |
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NFS SMB Data Services 1.1.0 Patch 1 for EXAScaler Mandatory for New Installs |
June 5, 2020 |
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LNet Health May Spam Server Logs in EXA5 (SPT-TSB-0101 3/2020) |
April 3, 2020 |
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File Layout and Metadata Changes in EXA5 (SPT-TSB-0102 3/2020) |
April 3, 2020 |
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EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
July 18, 2019 |
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Virtio Issue Slows EXAScaler Performance (05/19) |
May 30, 2019 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
August 25, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
January 24, 2017 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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GRIDScaler
| Title | ||
|---|---|---|
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GRIDScaler Users Must Renew SKLM License to Retain Data Access (SPT-TSB-0125) |
April 29, 2021 |
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 ) |
February 12, 2018 |
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GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly (11/17 ) |
November 30, 2017 |
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GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF (10/17 ) |
October 31, 2017 |
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GRIDScaler CNFS Issue Creating Virtual IP Alias (09/17 ) |
September 28, 2017 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
August 25, 2017 |
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GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk (08/17 ) |
August 25, 2017 |
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GRIDScaler Support For Open SUSE 4 X Clients On CNFS (08/17 ) |
August 25, 2017 |
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GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support (07/17 ) |
July 27, 2017 |
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GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 ) |
June 26, 2017 |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
June 26, 2017 |
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GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 ) |
June 6, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
December 12, 2016 |
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GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 ) |
March 29, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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MEDIAScaler
| Title | ||
|---|---|---|
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MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 ) |
February 12, 2018 |
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SFA Platforms
SFA OS
| Title | ||
|---|---|---|
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Background Verifies Mandatory for All SFA Platforms (SPT-TSB-0033) Updated for declustered RAID versions of SFA OS (11.0.x and later)
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March 30, 2021 |
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Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system.
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March 3, 2021 |
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Upgrades Suspended to SFA OS 11.8.3 (SPT-TSB-0118) Upgrade process may hang unrecoverably during flashing of BMC/BIOS/other component firmware. No risk to existing...
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January 28, 2021 |
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“Aborted Command” Errors During Online Upgrade of SFA OS SFA OS 11.8.1, 11.8.2 affected. Upgrade to 11.8.3 when available. Workarounds provided in bulletin.
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December 14, 2020 |
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SFA OS “Aborted Command” Errors on Controller Restart (SPT-TSB-0114) SFA OS 11.8.1, 11.8.2 affected. Upgrade to 11.8.3 when available. Workarounds provided in bulletin.
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December 14, 2020 |
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Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113) Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
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November 24, 2020 |
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Securing SFA Storage Systems (SPT-TSB-0110) It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
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November 24, 2020 |
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SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109) |
October 15, 2020 |
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DDN Collect Tool Simplifies Diagnostic Data Collection on SFA Platforms (SPT-TSB-0107) |
August 20, 2020 |
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SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106) |
August 7, 2020 |
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SFA OS 11.5.x Can Generate Excessively Large Diagnostic Files (SPT-TSB-0103 4/2020) |
April 3, 2020 |
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SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
May 15, 2018 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
August 25, 2017 |
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SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 ) |
July 27, 2017 |
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SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 ) |
June 26, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA OS Temperature Monitoring And Messages ( 10/16 ) |
October 24, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 ) |
July 20, 2016 |
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SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
July 14, 2016 |
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Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
July 11, 2016 |
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SFA OS Format Errors In Pools Created With GUI ( 06/16 ) |
June 13, 2016 |
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SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 ) |
November 6, 2015 |
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SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 ) |
March 5, 2015 |
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SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 ) |
October 10, 2014 |
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SFA OS Enabling DIF During Host I/O ( 06/14 ) |
June 10, 2014 |
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SFA OS “Show Controller Log” Command Can Trigger Controller Faults ( 09/13 ) |
September 23, 2013 |
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SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 ) |
May 14, 2012 |
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SFA18K
| Title | ||
|---|---|---|
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SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20) |
January 13, 2020 |
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SFA14K
| Title | ||
|---|---|---|
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EXAScaler 5.x Not Tested on Older SFA14K Block Models (SPT-TSB-0120) Contact DDN Support before installing on non-X block models of SFA14K.
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March 30, 2021 |
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SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
May 15, 2018 |
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SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 ) |
May 4, 2017 |
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SFA14K Spontaneous Reboot Every 84 Days ( 03/17 ) |
March 23, 2017 |
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 ) |
November 11, 2016 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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SFA14K Rear Panel Heat Buildup On Controller ( 05/16 ) |
May 9, 2016 |
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SFA12K
| Title | ||
|---|---|---|
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA12K UPS Battery Life Extension ( 02/15 ) |
February 2, 2015 |
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SFA12K BMC Password Security ( 08/14 ) |
August 14, 2014 |
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SFA10K
| Title | ||
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA7990
| Title | ||
|---|---|---|
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Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) |
April 29, 2021 |
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SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19) |
October 2, 2019 |
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SFA7700
| Title | ||
|---|---|---|
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
March 29, 2017 |
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SFA7700 Fix For Invalid Temperature Errors ( 10/16 ) |
October 24, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 ) |
April 24, 2015 |
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SFA7700 FPGA Battery Charging Issue ( 07/14 ) |
July 3, 2014 |
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S2A6620
| Title | ||
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S2A6620 Missing IOM Recovery Procedure ( 09/14 ) |
September 24, 2014 |
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WOS Platforms
WOS Software
| Title | ||
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WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 ) |
November 4, 2014 |
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WOS Access NFSDW.PL Script Removal ( 08/13 ) |
August 16, 2013 |
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WOS7000
| Title | ||
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WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 ) |
May 12, 2016 |
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WOS6000
| Title | ||
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WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 ) |
June 10, 2014 |
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IME Platforms
IME14K
| Title | ||
|---|---|---|
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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S2A Platforms
S2A9900
| Title | ||
|---|---|---|
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S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 ) |
May 6, 2014 |
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Enclosures & Equipment
Enclosures
| Title | ||
|---|---|---|
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Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) |
April 29, 2021 |
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SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
March 29, 2017 |
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SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 ) |
February 13, 2017 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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SS6000 Enclosure Processor Error Message ( 09/16 ) |
September 21, 2016 |
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SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 ) |
July 22, 2014 |
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SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 ) |
June 10, 2014 |
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Cables, Racks & Rails
| Title | ||
|---|---|---|
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Molex and Cloud Light Active Optical Cables Not Interchangeable (SPT-TSB-0117) Cloud Light cables not certified for all DDN applications, do not repurpose to other than...
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January 28, 2021 |
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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Drives
| Title | ||
|---|---|---|
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Samsung PM1725b NVMe SSD Firmware Can Trigger Unexpected SFA Controller Reboot (SPT-TSB-0123) |
April 29, 2021 |
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Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system.
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March 3, 2021 |
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Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112) Firmware upgrade to versions DD05/DN05 resolves issue.
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November 24, 2020 |
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Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111) Update drive firmware to version A285 to resolve issue.
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November 24, 2020 |
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Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113) Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
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November 24, 2020 |
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SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
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September 24, 2020 |
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Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
October 5, 2018 |
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Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 ) |
April 18, 2016 |
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Networking
| Title | ||
|---|---|---|
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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Internal SSD Issue with Mellanox InfiniBand Switches (SPT-TSB-0116) Firmware update & instructions downloadable directly from Nvidia/Mellanox
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January 28, 2021 |
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ConnectX-2 HCA Replacement Advised (07/18) |
July 17, 2018 |
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