SUPPORT

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Important Bulletins

Security Alerts

Title
EXAScaler Security Issue with Files Created in SGID Directories (7/19)
July 18, 2019
Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 )
February 12, 2018
Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18)
January 15, 2018
GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
June 26, 2017
CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 )
December 12, 2016
SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
July 14, 2016
CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 )
April 11, 2016
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
February 9, 2015
DDN Responds to “GHOST” Security Vulnerability ( 02/15 )
February 6, 2015
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
November 4, 2014
SFA12K BMC Password Security ( 08/14 )
August 14, 2014

Storage Solutions

DirectMon

Title
DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
January 24, 2017
DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
December 12, 2016
DirectMon Support For Thick Client Discontinued ( 09/16 )
September 26, 2016
Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
July 11, 2016
DirectMon Licensing Server Decomissioned ( 02/16 )
February 8, 2016
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
February 9, 2015
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
November 4, 2014

EXAScaler

Title
NFS SMB Data Services 1.1.0 Patch 1 for EXAScaler Mandatory for New Installs
June 5, 2020
LNet Health May Spam Server Logs in EXA5 (SPT-TSB-0101 3/2020)
April 3, 2020
File Layout and Metadata Changes in EXA5 (SPT-TSB-0102 3/2020)
April 3, 2020
EXAScaler Security Issue with Files Created in SGID Directories (7/19)
July 18, 2019
Virtio Issue Slows EXAScaler Performance (05/19)
May 30, 2019
Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
August 25, 2017
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
February 13, 2017
DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
January 24, 2017
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
February 9, 2015
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
November 4, 2014

GRIDScaler

Title
GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 )
February 12, 2018
GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly (11/17 )
November 30, 2017
GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF (10/17 )
October 31, 2017
GRIDScaler CNFS Issue Creating Virtual IP Alias (09/17 )
September 28, 2017
Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
August 25, 2017
GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk (08/17 )
August 25, 2017
GRIDScaler Support For Open SUSE 4 X Clients On CNFS (08/17 )
August 25, 2017
GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support (07/17 )
July 27, 2017
GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 )
June 26, 2017
GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
June 26, 2017
GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 )
June 6, 2017
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
February 13, 2017
DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
December 12, 2016
GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 )
March 29, 2016
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
February 9, 2015
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
November 4, 2014

MEDIAScaler

Title
MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 )
February 12, 2018

SFA Platforms

SFA OS

Title
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA OS 11.5.x Can Generate Excessively Large Diagnostic Files (SPT-TSB-0103 4/2020)
April 3, 2020
SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 )
May 15, 2018
Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
August 25, 2017
SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 )
July 27, 2017
SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 )
June 26, 2017
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
February 13, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
December 12, 2016
SFA OS Temperature Monitoring And Messages ( 10/16 )
October 24, 2016
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
October 10, 2016
SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 )
July 20, 2016
SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
July 14, 2016
Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
July 11, 2016
SFA OS Format Errors In Pools Created With GUI ( 06/16 )
June 13, 2016
SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 )
November 6, 2015
SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 )
March 5, 2015
SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 )
October 10, 2014
SFA OS Enabling DIF During Host I/O ( 06/14 )
June 10, 2014
SFA OS “Show Controller Log” Command Can Trigger Controller Faults ( 09/13 )
September 23, 2013
SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 )
May 14, 2012

SFA18K

Title
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020

SFA14K

Title
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 )
May 15, 2018
SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 )
May 4, 2017
SFA14K Spontaneous Reboot Every 84 Days ( 03/17 )
March 23, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
December 12, 2016
SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 )
November 11, 2016
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SFA14K Rear Panel Heat Buildup On Controller ( 05/16 )
May 9, 2016

SFA12K

Title
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
December 12, 2016
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
October 10, 2016
SFA12K UPS Battery Life Extension ( 02/15 )
February 2, 2015
SFA12K BMC Password Security ( 08/14 )
August 14, 2014

SFA10K

Title
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
October 10, 2016

SFA7990

Title
SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19)
October 2, 2019

SFA7700

Title
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SFA7700 Fix For Invalid Temperature Errors ( 10/16 )
October 24, 2016
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
October 10, 2016
SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 )
April 24, 2015
SFA7700 FPGA Battery Charging Issue ( 07/14 )
July 3, 2014

S2A6620

Title
S2A6620 Missing IOM Recovery Procedure ( 09/14 )
September 24, 2014

WOS Platforms

WOS Software

Title
WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 )
November 4, 2014
WOS Access NFSDW.PL Script Removal ( 08/13 )
August 16, 2013

WOS7000

Title
WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 )
May 12, 2016

WOS6000

Title
WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 )
June 10, 2014

IME Platforms

IME14K

Title
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016

S2A Platforms

S2A9900

Title
S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 )
May 6, 2014

Enclosures & Equipment

Enclosures

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Cables, Racks & Rails

Title
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017

Drives

Title
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Networking

Title
ConnectX-2 HCA Replacement Advised (07/18)
July 17, 2018

Telephone

 

North America: +1.888.634.2374

International: +1.818.718.8507

APAC

Australia: +61.243280249

China: +86.10.8418.1802

India: +000.800.100.7168

Japan: +81-3-3261-9101

Korea: +00798148009165

New Zealand: +6442807413

EMEA

EMEA: +800.3282.3473

France: +33.80.5100204 or +33.184010332

Germany: +49.61965868582

United Kingdom: +44.20.35446672