SUPPORT

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Important Bulletins

Security Alerts

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Storage Solutions

DDN Collect

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

DirectMon

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

EXAScaler

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

GRIDScaler

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

MEDIAScaler

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA Platforms

SFA OS

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA18K

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA14K

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA12K

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA10K

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA7990

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA7700

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

S2A6620

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS Platforms

WOS Software

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS7000

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS6000

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

IME Platforms

IME14K

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

S2A Platforms

S2A9900

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Enclosures & Equipment

Enclosures

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Cables, Racks & Rails

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Drives

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Networking

Title
Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112)
Firmware upgrade to versions DD05/DN05 resolves issue.
November 24, 2020
Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111)
Update drive firmware to version A285 to resolve issue.
November 24, 2020
Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113)
Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
November 24, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
October 5, 2018
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Telephone

 

North America: +1.888.634.2374

International: +1.818.718.8507

APAC

Australia: +61.243280249

India: +000.800.100.7168

Japan: +81-3-3261-9101

Korea: +00798148009165

New Zealand: +6442807413

EMEA

EMEA: +800.3282.3473

France: +33.80.5100204 or +33.184010332

Germany: +49.61965868582

United Kingdom: +44.20.35446672

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