SUPPORT

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Important Bulletins

Security Alerts

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Storage Solutions

DDN Collect

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

DirectMon

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

EXAScaler

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

GRIDScaler

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

MEDIAScaler

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA Platforms

SFA OS

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA18K

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA14K

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA12K

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA10K

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA7990

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

SFA7700

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

S2A6620

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

WOS Platforms

WOS Software

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

WOS7000

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

WOS6000

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

IME Platforms

IME14K

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

S2A Platforms

S2A9900

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Enclosures & Equipment

Enclosures

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Cables, Racks & Rails

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Drives

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Networking

Title
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
March 29, 2017
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
February 13, 2017
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
February 13, 2017
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
October 24, 2016
SS6000 Enclosure Processor Error Message ( 09/16 )
September 21, 2016
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
July 22, 2014
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
June 10, 2014

Telephone

 

North America: +1.888.634.2374

International: +1.818.718.8507

APAC

Australia: +61.243280249

India: +000.800.100.7168

Japan: +81-3-3261-9101

Korea: +00798148009165

New Zealand: +6442807413

EMEA

EMEA: +800.3282.3473

France: +33.80.5100204 or +33.184010332

Germany: +49.61965868582

United Kingdom: +44.20.35446672

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