SUPPORT

NOTICE: Product release notes have been moved to the Customer Community Support Portal at https://community.ddn.com. If you have not registered to use the portal, please go to the registration form.

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Important Bulletins

Security Alerts

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Storage Solutions

DDN Collect

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

DirectMon

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

EXAScaler

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

GRIDScaler

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

MEDIAScaler

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA Platforms

SFA OS

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA18K

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA14K

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA12K

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA10K

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA7990

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

SFA7700

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

S2A6620

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS Platforms

WOS Software

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS7000

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

WOS6000

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

IME Platforms

IME14K

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

S2A Platforms

S2A9900

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Enclosures & Equipment

Enclosures

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Cables, Racks & Rails

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Drives

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Networking

Title
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
November 24, 2020
SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
October 15, 2020
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
September 24, 2020
SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
August 7, 2020
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
January 13, 2020
“Welcome to DDN Support” Guide Now Available
October 2, 2019
DDN Customer Support Community Quick Start Guide
May 10, 2018
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
June 16, 2017
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
January 24, 2017
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
April 18, 2016

Telephone

 

North America: +1.888.634.2374

International: +1.818.718.8507

APAC

Australia: +61.243280249

India: +000.800.100.7168

Japan: +81-3-3261-9101

Korea: +00798148009165

New Zealand: +6442807413

EMEA

EMEA: +800.3282.3473

France: +33.80.5100204 or +33.184010332

Germany: +49.61965868582

United Kingdom: +44.20.35446672

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