SUPPORT

Technical Support Bulletins

Important Bulletins
Security Alerts
Storage Solutions
SFA Platforms
WOS Platforms
IME Platforms
S2A Platforms
Enclosures & Equipment

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Important Bulletins

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SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
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"Welcome to DDN Support" Guide Now Available
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DDN Customer Support Community Quick Start Guide
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Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
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SFA OS Background Verifies Must Be Enabled - MANDATORY ( 01/17 )
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Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )

    Security Alerts

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Storage Solutions

    DirectMon

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    EXAScaler

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    GRIDScaler

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    MEDIAScaler

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    NAS Scaler

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA Platforms

    SFA OS

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA18K

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA14K

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA12K

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA10K

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA7990

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA7700

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    S2A6620

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    WOS Platforms

    WOS Software

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    WOS7000

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    WOS6000

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    IME Platforms

    IME14K

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    S2A Platforms

    S2A9900

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Enclosures & Equipment

    Enclosures

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Cables, Racks & Rails

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Drives

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Networking

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    		 DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    Support Portal

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    DDN Customer Support Community Quick Start Guide

    Get Registration ID

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    Support Portal Log-In

    Portal Help

    Telephone

     

    North America: +1.888.634.2374

    International: +1.818.718.8507

    APAC

    Australia: +61.243280249

    China: +86.10.8418.1802

    India: +000.800.100.7168

    Japan: +81-3-3261-9101

    Korea: +00798148009165

    New Zealand: +6442807413

    EMEA

    EMEA: +800.3282.3473

    France: +33.80.5100204 or +33.184010332

    Germany: +49.61965868582

    United Kingdom: +44.20.35446672