SUPPORT

Technical Support Bulletins

Important Bulletins
Security Alerts
Storage Solutions
SFA Platforms
WOS Platforms
IME Platforms
S2A Platforms
Enclosures & Equipment

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Important Bulletins

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SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
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"Welcome to DDN Support" Guide Now Available
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DDN Customer Support Community Quick Start Guide
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Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
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SFA OS Background Verifies Must Be Enabled - MANDATORY ( 01/17 )
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Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )

    Security Alerts

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    Storage Solutions

    DirectMon

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    EXAScaler

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    GRIDScaler

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    MEDIAScaler

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    NAS Scaler

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA Platforms

    SFA OS

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA18K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA14K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA12K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA10K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA7990

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    SFA7700

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    S2A6620

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    WOS Platforms

    WOS Software

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    WOS7000

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    WOS6000

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    IME Platforms

    IME14K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    S2A Platforms

    S2A9900

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    Enclosures & Equipment

    Enclosures

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    Cables, Racks & Rails

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    Drives

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

    Networking

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    		 Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    		 Security Alerts, SFA Platforms, SFA12K Platform

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