SUPPORT

Technical Support Bulletins

Important Bulletins
Security Alerts
Storage Solutions
SFA Platforms
WOS Platforms
IME Platforms
S2A Platforms
Enclosures & Equipment

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Important Bulletins

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Securing SFA Storage Systems (SPT-TSB-0110)

It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack. Basic recommendations provided.

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SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109)
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SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours

Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.

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SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106)
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SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
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"Welcome to DDN Support" Guide Now Available
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DDN Customer Support Community Quick Start Guide
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Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
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SFA OS Background Verifies Must Be Enabled - MANDATORY ( 01/17 )
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Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )

    Security Alerts

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Storage Solutions

    DDN Collect

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    DirectMon

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    EXAScaler

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    GRIDScaler

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    MEDIAScaler

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA Platforms

    SFA OS

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA18K

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA14K

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA12K

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA10K

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA7990

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    SFA7700

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    S2A6620

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    WOS Platforms

    WOS Software

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    WOS7000

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    WOS6000

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    IME Platforms

    IME14K

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    S2A Platforms

    S2A9900

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Enclosures & Equipment

    Enclosures

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Cables, Racks & Rails

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Drives

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Networking

    Title
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    		 December 12, 2016
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    		 October 10, 2016
    SFA12K UPS Battery Life Extension ( 02/15 )
    		 February 2, 2015
    SFA12K BMC Password Security ( 08/14 )
    		 August 14, 2014

    Telephone

     

    North America: +1.888.634.2374

    International: +1.818.718.8507

    APAC

    Australia: +61.243280249

    India: +000.800.100.7168

    Japan: +81-3-3261-9101

    Korea: +00798148009165

    New Zealand: +6442807413

    EMEA

    EMEA: +800.3282.3473

    France: +33.80.5100204 or +33.184010332

    Germany: +49.61965868582

    United Kingdom: +44.20.35446672

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