Infinia SW & Support Subscription

1. Service Overview

1.1.  Infinia SW Subscription (the “Service”) is a software subscription solution offered on qualified DDN platforms that enables a customer to manage their data infrastructure.

1.2.  The Service provides the capability to access DDN Infinia persisted data and access to all available service features included in the subscription tier.

1.3.  As part of the Service, DDN authorizes Customer to access the Service during the term in accordance with the Agreement. At the end of the term, the Customer’s entitlement to new software releases, updates, and support will cease.

• DDN will continue to provide critical security updates where legally required.
• Operating without a valid and active subscription is a violation of the DDN End User License Agreement (EULA).

1.4.  The Service will be available to operate on DDN validated platforms.

1.5.  The Service shall be licensed per raw capacity available.

2. Core Service Features

2.1. Software Access —Includes the current Infinia OS release and Infinia OS updates during the term.  Refer to the DDN Release notes for current listing of capabilities.

2.2.  S3-Compatible Data service: S3-compatible storage interface

2.3.  Multi-Tenancy: Supporting tenants, subtenants, and data services with Service-level and Role-based Access Control management.

2.4.  Erasure Encoding: Data protection via erasure encoding across the cluster, configurable per workload requirements.

2.5.  APIs to enable integration into application provisioning workflows

2.6.  Integration with Security providers including KMIP

2.7.  Premium Support — DDN Premium SW Support is included with the Service. 

• Technical support is available 24x7x365 via the DDN Customer Support Portal, email, or phone.
• Remote software and firmware upgrades are included, either customer-installed or DDN remotely installed.
•  Access to the DDN Customer Support Portal and Knowledge Base is provided throughout the term.
• Includes Remote Access Service (RAS) and Call Home capabilities (configuration required).

3. Requirements

3.1.  The Service does not include hardware support and requires a separate support contract with DDN or platform provider.   

3.2  The Service requires call home (i.e. telemetry) to be configured to ensure support service levels and full feature delivery.   

3.3.  For upgrade and co-term purposes, when expanding an Infinia SW subscription (“Service”), an active DDN Infinia subscription shall be required for the initial subscription and shall have an expiration that matches or exceeds the expansion Services term.

4. Customer Responsibilities

4.1.  Hardware environment: Customer is responsible for procuring and enabling the installation (including platform connectivity) of the hardware covered by the Service. Customer must maintain these hardware assets at the latest configuration and revision levels published by DDN.

5. Applicable Terms and Conditions