DDN and all of our subsidiaries are taking the COVID-19 health situation extremely seriously. We are proactively implementing appropriate actions worldwide in full cooperation and support of various local authorities and Government entities.

The good news in these very difficult times is that we are open for business, our diagnostic and support capabilities remain intact, and our teams are fully engaged to address and solve all of our customers’ needs. Moreover, DDN’s global support team is also fully operational and available to support our customers worldwide, 24 hours a day and 7 days a week.

Specifically to the DDN Services and Support organization, the vast majority of our support staff has been and continues to work remotely from home, which isolates them from daily commutes and from the spread of COVID-19 in an office setting. In addition we are working very closely and rigorously assessing maximum protection plans with our partners who provide on-site Field Engineering (FE), and with the transportation companies who deliver replacement parts to our customers and partners.

In summary, DDN and our global support organizations worldwide is and remains fully operational and fully supportive of our customers’ needs. We will provide updates as they become available.

Respectfully,

Alex Bouzari
CEO, DDN

GLOBAL SERVICES OVERVIEW

High Performance Service and Support

DataDirect Networks Global Services team members are proven industry experts specializing in solving a full range of Big Data challenges, monetizing information assets, and optimizing DDN storage solutions that are uniquely configured for efficiency, performance and collaboration.  Customers all over the world rely on DDN to maximize and protect their storage investment through flexible, comprehensive professional services, education and support offerings.

SUPPORT PLANS

Flexible solutions to match your uptime requirements

LEARN MORE

PROFESSIONAL SERVICES

Bigger, better, faster… optimize your scalable storage

LEARN MORE

EDUCATION

Knowledge helps you get the most out of your DDN solution

LEARN MORE

CLOUD SUPPORT

The same expert support, now for cloud deployments.

LEARN MORE

Need Tintri, Nexenta, or IntelliFlash Support?

Visit https://www.tintri.com/support to get support for your enterprise systems.

Telephone

 

North America: +1.888.634.2374

International: +1.818.718.8507

APAC

Australia: +61.243280249

China: +86.10.8418.1802

India: +000.800.100.7168

Japan: +81-3-3261-9101

Korea: +00798148009165

New Zealand: +6442807413

EMEA

EMEA: +800.3282.3473

France: +33.80.5100204 or +33.184010332

Germany: +49.61965868582

United Kingdom: +44.20.35446672

STEP 1

Our Big Data experts will work with you to document your requirements and create a solution that meets your needs

STEP 2

Our highly skilled professional services team will get you up and running with installation and configuration services that ensure the optimal design is put into practice

STEP 3

DDN’s expert technical support teams will aggressively resolve issues impacting your environment

STEP 4

DDN’s optimization and management services will keep your systems running at full speed

This site uses cookies. Please see our Privacy Policy to learn more about how we use cookies and how to change your settings if you do not want cookies on your computer. By continuing to use this site without changing your cookies settings, you consent to the use of our cookies. Privacy Policy