DDN and all of our subsidiaries are taking the COVID-19 health situation extremely seriously. We are proactively implementing appropriate actions worldwide in full cooperation and support of various local authorities and Government entities.
The good news in these very difficult times is that we are open for business, our diagnostic and support capabilities remain intact, and our teams are fully engaged to address and solve all of our customers’ needs. Moreover, DDN’s global support team is also fully operational and available to support our customers worldwide, 24 hours a day and 7 days a week.
Specifically to the DDN Services and Support organization, the vast majority of our support staff has been and continues to work remotely from home, which isolates them from daily commutes and from the spread of COVID-19 in an office setting. In addition we are working very closely and rigorously assessing maximum protection plans with our partners who provide on-site Field Engineering (FE), and with the transportation companies who deliver replacement parts to our customers and partners.
In summary, DDN and our global support organizations worldwide is and remains fully operational and fully supportive of our customers’ needs. We will provide updates as they become available.