SUPPORT

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Important Bulletins

    Security Alerts

    Title
    EXAScaler Security Issue with Files Created in SGID Directories (7/19)
    EXAScaler, Security Alerts
    Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 )
    Security Alerts
    Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18)
    Security Alerts
    GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
    Security Alerts
    CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 )
    Security Alerts
    SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
    Security Alerts, SFA OS
    CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 )
    Security Alerts
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Responds to “GHOST” Security Vulnerability ( 02/15 )
    Security Alerts
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    SFA12K BMC Password Security ( 08/14 )
    Security Alerts, SFA Platforms, SFA12K Platform

    Storage Solutions

    DirectMon

    Title
    DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
    DirectMon, EXAScaler, Storage Solutions
    DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
    DirectMon, GRIDScaler, Storage Solutions
    DirectMon Support For Thick Client Discontinued ( 09/16 )
    DirectMon, Storage Solutions
    Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
    DirectMon, SFA OS, Storage Solutions
    DirectMon Licensing Server Decomissioned ( 02/16 )
    DirectMon, Storage Solutions
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    EXAScaler

    Title
    LNet Health May Spam Server Logs in EXA5 (SPT-TSB-0101 3/2020)
    EXAScaler
    File Layout and Metadata Changes in EXA5 (SPT-TSB-0102 3/2020)
    EXAScaler
    EXAScaler Security Issue with Files Created in SGID Directories (7/19)
    EXAScaler, Security Alerts
    Virtio Issue Slows EXAScaler Performance (05/19)
    EXAScaler
    Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
    EXAScaler, Storage Solutions
    SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
    EXAScaler, GRIDScaler, SFA OS, Storage Solutions
    DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
    DirectMon, EXAScaler, Storage Solutions
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    GRIDScaler

    Title
    GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 )
    GRIDScaler, Storage Solutions
    GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly (11/17 )
    GRIDScaler
    GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF (10/17 )
    GRIDScaler
    GRIDScaler CNFS Issue Creating Virtual IP Alias (09/17 )
    GRIDScaler
    Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
    GRIDScaler
    GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk (08/17 )
    GRIDScaler
    GRIDScaler Support For Open SUSE 4 X Clients On CNFS (08/17 )
    GRIDScaler
    GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support (07/17 )
    GRIDScaler
    GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 )
    GRIDScaler
    GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
    GRIDScaler
    GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 )
    GRIDScaler
    SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
    EXAScaler, GRIDScaler, SFA OS, Storage Solutions
    DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
    DirectMon, GRIDScaler, Storage Solutions
    GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 )
    GRIDScaler
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    MEDIAScaler

    Title
    MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 )
    MEDIAScaler

    NAS Scaler

    Title
    Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions
    DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )
    DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions

    SFA Platforms

    SFA OS

    Title
    SFA OS 11.5.x Can Generate Excessively Large Diagnostic Files (SPT-TSB-0103 4/2020)
    SFA OS
    SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 )
    SFA OS, SFA14K Platform
    Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
    SFA OS
    SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 )
    SFA OS
    SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 )
    SFA OS
    SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
    EXAScaler, GRIDScaler, SFA OS, Storage Solutions
    SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 )
    Important Bulletins, SFA OS
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Temperature Monitoring And Messages ( 10/16 )
    SFA OS
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 )
    SFA OS
    SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
    Security Alerts, SFA OS
    Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
    DirectMon, SFA OS, Storage Solutions
    SFA OS Format Errors In Pools Created With GUI ( 06/16 )
    SFA OS
    SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 )
    SFA OS
    SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 )
    SFA OS
    SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 )
    SFA OS
    SFA OS Enabling DIF During Host I/O ( 06/14 )
    SFA OS
    SFA OS “Show Controller Log” Command Can Trigger Controller Faults ( 09/13 )
    SFA OS
    SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 )
    SFA OS

    SFA18K

    Title
    SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20)
    Important Bulletins, SFA18K Platform

    SFA14K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 )
    SFA OS, SFA14K Platform
    SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 )
    SFA Platforms, SFA14K Platform
    SFA14K Spontaneous Reboot Every 84 Days ( 03/17 )
    SFA Platforms, SFA14K Platform
    Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
    Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 )
    SFA14K Platform
    SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
    Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform
    SFA14K Rear Panel Heat Buildup On Controller ( 05/16 )
    SFA Platforms, SFA14K Platform

    SFA12K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
    SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA12K UPS Battery Life Extension ( 02/15 )
    SFA Platforms, SFA12K Platform
    SFA12K BMC Password Security ( 08/14 )
    Security Alerts, SFA Platforms, SFA12K Platform

    SFA10K

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform

    SFA7990

    Title
    SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19)
    SFA7990 Platform

    SFA7700

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
    Enclosures, Enclosures & Equipment, SFA Platforms, SFA7700 Platform
    SFA7700 Fix For Invalid Temperature Errors ( 10/16 )
    SFA Platforms, SFA7700 Platform
    SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
    SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform
    SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 )
    SFA Platforms, SFA7700 Platform
    SFA7700 FPGA Battery Charging Issue ( 07/14 )
    SFA Platforms, SFA7700 Platform

    S2A6620

    Title
    S2A6620 Missing IOM Recovery Procedure ( 09/14 )
    S2A6620 Platform, SFA Platforms

    WOS Platforms

    WOS Software

    Title
    WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 )
    WOS Platforms, WOS Software
    WOS Access NFSDW.PL Script Removal ( 08/13 )
    WOS Platforms, WOS Software

    WOS7000

    Title
    WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 )
    WOS Platforms, WOS7000 Platform

    WOS6000

    Title
    WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 )
    WOS Platforms, WOS6000 Platform

    IME Platforms

    IME14K

    Title
    Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
    Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform
    SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
    Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform

    S2A Platforms

    S2A9900

    Title
    S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 )
    S2A Platforms, S2A9900 Platform

    Enclosures & Equipment

    Enclosures

    Title
    SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
    Enclosures, Enclosures & Equipment, SFA Platforms, SFA7700 Platform
    SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
    Enclosures, Enclosures & Equipment
    SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
    Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform
    SS6000 Enclosure Processor Error Message ( 09/16 )
    Enclosures, Enclosures & Equipment
    SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
    Enclosures, Enclosures & Equipment
    SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )
    Enclosures, Enclosures & Equipment

    Cables, Racks & Rails

    Title
    Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
    Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform

    Drives

    Title
    Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18)
    Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform
    Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )
    DDN Support, Drives, Important Bulletins

    Networking

    Title
    ConnectX-2 HCA Replacement Advised (07/18)
    Networking, Technical Support Bulletins

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