Technical Support Bulletins
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Important Bulletins
Security Alerts
| Title | ||
|---|---|---|
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EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
EXAScaler, Security Alerts |
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Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 ) |
Security Alerts |
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Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18) |
Security Alerts |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
Security Alerts |
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CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 ) |
Security Alerts |
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SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
Security Alerts, SFA OS |
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CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 ) |
Security Alerts |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
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DDN Responds to “GHOST” Security Vulnerability ( 02/15 ) |
Security Alerts |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
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SFA12K BMC Password Security ( 08/14 ) |
Security Alerts, SFA Platforms, SFA12K Platform |
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Storage Solutions
DirectMon
| Title | ||
|---|---|---|
|
DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
DirectMon, EXAScaler, Storage Solutions |
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
DirectMon, GRIDScaler, Storage Solutions |
|
|
DirectMon Support For Thick Client Discontinued ( 09/16 ) |
DirectMon, Storage Solutions |
|
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Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
DirectMon, SFA OS, Storage Solutions |
|
|
DirectMon Licensing Server Decomissioned ( 02/16 ) |
DirectMon, Storage Solutions |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
|
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
EXAScaler
| Title | ||
|---|---|---|
|
LNet Health May Spam Server Logs in EXA5 (SPT-TSB-0101 3/2020) |
EXAScaler |
|
|
File Layout and Metadata Changes in EXA5 (SPT-TSB-0102 3/2020) |
EXAScaler |
|
|
EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
EXAScaler, Security Alerts |
|
|
Virtio Issue Slows EXAScaler Performance (05/19) |
EXAScaler |
|
|
Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
EXAScaler, Storage Solutions |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
EXAScaler, GRIDScaler, SFA OS, Storage Solutions |
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DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
DirectMon, EXAScaler, Storage Solutions |
|
|
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
|
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
GRIDScaler
| Title | ||
|---|---|---|
|
GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 ) |
GRIDScaler, Storage Solutions |
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GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly (11/17 ) |
GRIDScaler |
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GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF (10/17 ) |
GRIDScaler |
|
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GRIDScaler CNFS Issue Creating Virtual IP Alias (09/17 ) |
GRIDScaler |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
GRIDScaler |
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GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk (08/17 ) |
GRIDScaler |
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GRIDScaler Support For Open SUSE 4 X Clients On CNFS (08/17 ) |
GRIDScaler |
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GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support (07/17 ) |
GRIDScaler |
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GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 ) |
GRIDScaler |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
GRIDScaler |
|
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GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 ) |
GRIDScaler |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
EXAScaler, GRIDScaler, SFA OS, Storage Solutions |
|
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
DirectMon, GRIDScaler, Storage Solutions |
|
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GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 ) |
GRIDScaler |
|
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
|
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
MEDIAScaler
| Title | ||
|---|---|---|
|
MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 ) |
MEDIAScaler |
|
NAS Scaler
| Title | ||
|---|---|---|
|
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
|
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
DirectMon, EXAScaler, GRIDScaler, NAS Scaler, Security Alerts, Storage Solutions |
|
SFA Platforms
SFA OS
| Title | ||
|---|---|---|
|
SFA OS 11.5.x Can Generate Excessively Large Diagnostic Files (SPT-TSB-0103 4/2020) |
SFA OS |
|
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SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
SFA OS, SFA14K Platform |
|
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
SFA OS |
|
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SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 ) |
SFA OS |
|
|
SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 ) |
SFA OS |
|
|
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
EXAScaler, GRIDScaler, SFA OS, Storage Solutions |
|
|
SFA OS Background Verifies Must Be Enabled – MANDATORY ( 01/17 ) |
Important Bulletins, SFA OS |
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|
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform |
|
|
SFA OS Temperature Monitoring And Messages ( 10/16 ) |
SFA OS |
|
|
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform |
|
|
SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 ) |
SFA OS |
|
|
SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
Security Alerts, SFA OS |
|
|
Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
DirectMon, SFA OS, Storage Solutions |
|
|
SFA OS Format Errors In Pools Created With GUI ( 06/16 ) |
SFA OS |
|
|
SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 ) |
SFA OS |
|
|
SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 ) |
SFA OS |
|
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SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 ) |
SFA OS |
|
|
SFA OS Enabling DIF During Host I/O ( 06/14 ) |
SFA OS |
|
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SFA OS “Show Controller Log” Command Can Trigger Controller Faults ( 09/13 ) |
SFA OS |
|
|
SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 ) |
SFA OS |
|
SFA18K
| Title | ||
|---|---|---|
|
SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20) |
Important Bulletins, SFA18K Platform |
|
SFA14K
| Title | ||
|---|---|---|
|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform |
|
|
SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
SFA OS, SFA14K Platform |
|
|
SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 ) |
SFA Platforms, SFA14K Platform |
|
|
SFA14K Spontaneous Reboot Every 84 Days ( 03/17 ) |
SFA Platforms, SFA14K Platform |
|
|
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform |
|
|
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform |
|
|
SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 ) |
SFA14K Platform |
|
|
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform |
|
|
SFA14K Rear Panel Heat Buildup On Controller ( 05/16 ) |
SFA Platforms, SFA14K Platform |
|
SFA12K
| Title | ||
|---|---|---|
|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform |
|
|
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
SFA OS, SFA Platforms, SFA12K Platform, SFA14K Platform |
|
|
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform |
|
|
SFA12K UPS Battery Life Extension ( 02/15 ) |
SFA Platforms, SFA12K Platform |
|
|
SFA12K BMC Password Security ( 08/14 ) |
Security Alerts, SFA Platforms, SFA12K Platform |
|
SFA10K
| Title | ||
|---|---|---|
|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform |
|
|
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform |
|
SFA7990
| Title | ||
|---|---|---|
|
SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19) |
SFA7990 Platform |
|
SFA7700
| Title | ||
|---|---|---|
|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform |
|
|
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
Enclosures, Enclosures & Equipment, SFA Platforms, SFA7700 Platform |
|
|
SFA7700 Fix For Invalid Temperature Errors ( 10/16 ) |
SFA Platforms, SFA7700 Platform |
|
|
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
SFA OS, SFA Platforms, SFA10K Platform, SFA12K Platform, SFA7700 Platform |
|
|
SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 ) |
SFA Platforms, SFA7700 Platform |
|
|
SFA7700 FPGA Battery Charging Issue ( 07/14 ) |
SFA Platforms, SFA7700 Platform |
|
S2A6620
| Title | ||
|---|---|---|
|
S2A6620 Missing IOM Recovery Procedure ( 09/14 ) |
S2A6620 Platform, SFA Platforms |
|
WOS Platforms
WOS Software
| Title | ||
|---|---|---|
|
WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 ) |
WOS Platforms, WOS Software |
|
|
WOS Access NFSDW.PL Script Removal ( 08/13 ) |
WOS Platforms, WOS Software |
|
WOS7000
| Title | ||
|---|---|---|
|
WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 ) |
WOS Platforms, WOS7000 Platform |
|
WOS6000
| Title | ||
|---|---|---|
|
WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 ) |
WOS Platforms, WOS6000 Platform |
|
IME Platforms
IME14K
| Title | ||
|---|---|---|
|
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform |
|
|
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform |
|
S2A Platforms
S2A9900
| Title | ||
|---|---|---|
|
S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 ) |
S2A Platforms, S2A9900 Platform |
|
Enclosures & Equipment
Enclosures
| Title | ||
|---|---|---|
|
SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
Enclosures, Enclosures & Equipment, SFA Platforms, SFA7700 Platform |
|
|
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 ) |
Enclosures, Enclosures & Equipment |
|
|
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
Enclosures, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA14K Platform |
|
|
SS6000 Enclosure Processor Error Message ( 09/16 ) |
Enclosures, Enclosures & Equipment |
|
|
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 ) |
Enclosures, Enclosures & Equipment |
|
|
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 ) |
Enclosures, Enclosures & Equipment |
|
Cables, Racks & Rails
| Title | ||
|---|---|---|
|
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
Cables, Racks, & Rails, Enclosures & Equipment, IME Platforms, IME14K Platform, SFA Platforms, SFA14K Platform |
|
Drives
| Title | ||
|---|---|---|
|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
Drives, SFA10K Platform, SFA12K Platform, SFA14K Platform, SFA7700 Platform |
|
|
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 ) |
DDN Support, Drives, Important Bulletins |
|
Networking
| Title | ||
|---|---|---|
|
ConnectX-2 HCA Replacement Advised (07/18) |
Networking, Technical Support Bulletins |
|