Technical Support Bulletins

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Important Bulletins

Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 )
Meltdown & Spectre Security Vulnerabilities - Statement of Direction ( 01/18 )
Mandatory Upgrade Planning Service Extended To All DDN Products ( 06/17 )
SFA OS Background Verifies Must Be Enabled - MANDATORY ( 01/17 )
Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 )

Security Alerts

All Products

Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 )
Meltdown & Spectre Security Vulnerabilities - Statement of Direction ( 01/18 )
GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 )
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 09/16 )
SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 )
SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 )
DDN Responds to "GHOST" Security Vulnerability ( 02/15 )
DDN Addresses Shellshock BASH Bug ( 09/14 )
SFA12K BMC Password Security ( 08/14 )

Storage Solutions

DirectMon

DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
DirectMon Support For Thick Client Discontinued ( 09/16 )
Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
DirectMon Licensing Server Decomissioned ( 02/16 )
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )

EXAScaler

Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 )
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )

GRIDScaler

GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk ( 02/18 )
GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly ( 11/17 )
GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF ( 10/17 )
GRIDScaler CNFS Issue Creating Virtual IP Alias ( 09/17 )
GRIDScaler Support For Open SUSE 4 X Clients On CNFS ( 08/17 )
GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk ( 08/17 )
Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support ( 07/17 )
GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 )
GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 )
GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 )
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 )
GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 )
Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )

MEDIAScaler

MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 )

NAS Scaler

Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 )
DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 )

SFA Platforms

SFA OS

Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 )
SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 )
SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 )
SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 )
SFA OS Background Verifies Must Be Enabled - MANDATORY ( 01/17 )
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
SFA OS Temperature Monitoring And Messages ( 10/16 )
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 )
SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 )
Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 )
SFA OS Format Errors In Pools Created With GUI ( 06/16 )
SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 )
SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 )
SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 )
SFA OS Enabling DIF During Host I/O ( 06/14 )
SFA OS "Show Controller Log" Command Can Trigger Controller Faults ( 09/13 )
SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 )

SFA14K

SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 )
SFA14K Spontaneous Reboot Every 84 Days ( 03/17 )
Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 )
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
SFA14K Rear Panel Heat Buildup On Controller ( 05/16 )

SFA12K

SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 )
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
SFA12K UPS Battery Life Extension ( 02/15 )
SFA12K BMC Password Security ( 08/14 )

SFA10K

SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )

SFA7700

SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
SFA7700 Fix For Invalid Temperature Errors ( 10/16 )
SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 )
SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 )
SFA7700 FPGA Battery Charging Issue ( 07/14 )

S2A6620

S2A6620 Missing IOM Recovery Procedure ( 09/14 )

WOS Platforms

WOS Software

WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 )

WOS Access (All Protocols)

WOS Access NFSDW.PL Script Removal ( 08/13 )

WOS7000

WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 )

WOS6000

WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 )

IME Platforms

IME14K

Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )

S2A Platforms

S2A9900

S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 )

Enclosures

Enclosures

SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 )
SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 )
SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 )
SS6000 Enclosure Processor Error Message ( 09/16 )
SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 )
SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 )

Cables, Racks & Rails

Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 )