Technical Support Bulletins
NOTICE: Product release notes have been moved to the Customer Community Support Portal at https://community.ddn.com. If you have not registered to use the portal, please go to the registration form.
Important Bulletins
New File Upload Location for DDN Support Customers (SPT-TSB-136, Revised B0)
UPDATED following site design changes. New service live now. Old upload server has been retired.
DDN Upgrade Plan Required for All Product Upgrades (SPT-TSB-0046)
Updated for 2021.
Background Verifies Mandatory for All SFA Platforms (SPT-TSB-0033)
Updated for declustered RAID versions of SFA OS (11.0.x and later)
Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119)
Contact DDN Support if an affected drive model is installed in your storage system.
Securing SFA Storage Systems (SPT-TSB-0110)
It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack. Basic recommendations provided.
SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours
Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
Security Alerts
| Title | ||
|---|---|---|
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EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
July 18, 2019 |
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Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 ) |
February 12, 2018 |
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Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18) |
January 15, 2018 |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
June 26, 2017 |
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CVE-2016-5195 Dirty COW Copy-on-Write Security Vulnerability In Linux Kernel ( 12/16 ) |
December 12, 2016 |
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SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
July 14, 2016 |
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CVE-2015-7547 Security Vulnerability In GNU C Library DNS Resolver ( 04/16 ) |
April 11, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Responds to “GHOST” Security Vulnerability ( 02/15 ) |
February 6, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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SFA12K BMC Password Security ( 08/14 ) |
August 14, 2014 |
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Storage Solutions
DDN Collect
| Title | ||
|---|---|---|
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DDN Collect User Guide and Download An advanced Support utility that speeds and simplifies diagnostic data collection for SFA OS platforms, and which provides a front end for automated analytics. Highly recommended for all SFA OS platforms. No charge to DDN customers.
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August 25, 2020 |
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DDN Collect Tool Simplifies Diagnostic Data Collection on SFA Platforms (SPT-TSB-0107) |
August 20, 2020 |
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DirectMon
| Title | ||
|---|---|---|
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DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
January 24, 2017 |
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
December 12, 2016 |
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DirectMon Support For Thick Client Discontinued ( 09/16 ) |
September 26, 2016 |
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Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
July 11, 2016 |
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DirectMon Licensing Server Decomissioned ( 02/16 ) |
February 8, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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EXAScaler
| Title | ||
|---|---|---|
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DDN EXAScaler Product Family: EXA6 Data Sheet Artificial Intelligence (AI), Analytics and High-Performance Computing (HPC)
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August 4, 2021 |
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EXAScaler Loss of ARP Network Settings for Multi-Rail on Reboot (SPT-TSB-0132) Workaround provided, or upgrade to latest version of EXAScaler.
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August 2, 2021 |
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Collectd Version Impacts EXAScaler Performance and Stability (SPT-TSB-0129) Install most recent Collectd daemon or upgrade EXAScaler.
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August 2, 2021 |
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EXAScaler Log Rotation Issue Prevents Log Data Collection (SPT-TSB-0127) |
June 30, 2021 |
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LNET Timeouts Cause EXAScaler File System Mount Failures After Reboot (SPT-TSB-0126) |
June 30, 2021 |
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EXAScaler 5.x Not Tested on Older SFA14K Block Models (SPT-TSB-0120) Contact DDN Support before installing on non-X block models of SFA14K.
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March 30, 2021 |
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NFS SMB Data Services 1.1.0 Patch 1 for EXAScaler Mandatory for New Installs |
June 5, 2020 |
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LNet Health May Spam Server Logs in EXA5 (SPT-TSB-0101 3/2020) |
April 3, 2020 |
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File Layout and Metadata Changes in EXA5 (SPT-TSB-0102 3/2020) |
April 3, 2020 |
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EXAScaler Security Issue with Files Created in SGID Directories (7/19) |
July 18, 2019 |
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Virtio Issue Slows EXAScaler Performance (05/19) Virtio is an industry-standard virtualization technology for high-speed, scalable I/O transport among virtual machines and virtualized storage, network, and I/O devices. SFA OS adopted this technology as part of the design transition to declustered RAID in SFA OS 11.1 and higher. EXAScaler added support for virtio with its support for SFA OS 11.1 in EXAScaler 4.0.
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May 30, 2019 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
August 25, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) |
January 24, 2017 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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GRIDScaler
| Title | ||
|---|---|---|
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GRIDScaler Users Must Renew SKLM License to Retain Data Access (SPT-TSB-0125) |
April 29, 2021 |
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 ) |
February 12, 2018 |
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GRIDScaler AFM Feature In Spectrum Scale And GPFS Replicates Data Incorrectly (11/17 ) |
November 30, 2017 |
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GRIDScaler Data Integrity Fixes In Spectrum Scale 4.2.3.5 PTF (10/17 ) |
October 31, 2017 |
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GRIDScaler CNFS Issue Creating Virtual IP Alias (09/17 ) |
September 28, 2017 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) Technical Support Bulletin, SPT-TSB-0082 (A2). SFA OS™ Mandatory Update to SFA Block Driver for Embedded File Systems.
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August 25, 2017 |
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GRIDScaler Metadata Scanning Failure Puts File System Data Or Metadata At Risk (08/17 ) |
August 25, 2017 |
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GRIDScaler Support For Open SUSE 4 X Clients On CNFS (08/17 ) |
August 25, 2017 |
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GRIDScaler License Requirements For NFS And Samba-SMB-CIFS Client Support (07/17 ) |
July 27, 2017 |
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GRIDScaler Bridge 1.9.1 Change To Upgrade Sequence ( 06/17 ) |
June 26, 2017 |
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GRIDScaler SMB Security Vulnerability (CVE-2017-7494) ( 06/17 ) |
June 26, 2017 |
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GRIDScaler Pool Rebuild Required Before Running File System Check ( 06/17 ) |
June 6, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) |
December 12, 2016 |
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GRIDScaler Integrates GRID-NAS and WOS Bridge ( 03/16 ) |
March 29, 2016 |
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Scaler Solutions And DirectMon Address GHOST Security Vulnerability ( 02/15 ) |
February 9, 2015 |
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DDN Solution Upgrades Resolve Shellshock BASH Bug ( 11/14 ) |
November 4, 2014 |
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MEDIAScaler
| Title | ||
|---|---|---|
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MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 ) |
February 12, 2018 |
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SFA Platforms
SFA OS
| Title | ||
|---|---|---|
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Systemd Silencer Kit Prevents SFA Shutdown and Restart Failures Install the silencer kit immediately on affected SFA storage platforms.
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September 30, 2021 |
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Dual Controller Replacements on SFA Systems with Self-Encrypting Drives (SPT-TSB-0131) On SFA storage systems with self-encrypting drives (SEDs), ALWAYS engage DDN Engineering before concurrent replacement...
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August 2, 2021 |
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ConnectX-6 Limitations with SFA on Mixed-Protocol Fabrics (SPT-TSB-0130) Unsupported configurations can lose Infiniband connectivity to file system on embedded VMs. See configuration table.
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August 2, 2021 |
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Background Verifies Mandatory for All SFA Platforms (SPT-TSB-0033) Updated for declustered RAID versions of SFA OS (11.0.x and later)
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March 30, 2021 |
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Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system.
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March 3, 2021 |
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Upgrades Suspended to SFA OS 11.8.3 (SPT-TSB-0118) Upgrade process may hang unrecoverably during flashing of BMC/BIOS/other component firmware. No risk to existing...
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January 28, 2021 |
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“Aborted Command” Errors During Online Upgrade of SFA OS SFA OS 11.8.1, 11.8.2 affected. Upgrade to 11.8.3 when available. Workarounds provided in bulletin.
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December 14, 2020 |
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SFA OS “Aborted Command” Errors on Controller Restart (SPT-TSB-0114) SFA OS 11.8.1, 11.8.2 affected. Upgrade to 11.8.3 when available. Workarounds provided in bulletin.
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December 14, 2020 |
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Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113) Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
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November 24, 2020 |
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Securing SFA Storage Systems (SPT-TSB-0110) It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack.
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November 24, 2020 |
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SFA OS Synchronization Issue with Authentication Keys for SEDs (SPT-TSB-0109) |
October 15, 2020 |
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DDN Collect Tool Simplifies Diagnostic Data Collection on SFA Platforms (SPT-TSB-0107) |
August 20, 2020 |
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SFA OS 11.8.0 Data Miscompare During Drive Rebuild (SPT-TSB-0106) |
August 7, 2020 |
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SFA OS 11.5.x Can Generate Excessively Large Diagnostic Files (SPT-TSB-0103 4/2020) |
April 3, 2020 |
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SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
May 15, 2018 |
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Mandatory SFA Block Driver Update For Embedded File Systems ( 08/17 ) |
August 25, 2017 |
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SFA OS Shutdown Abrupt Command Can Put Data At Risk ( 07/17 ) |
July 27, 2017 |
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SFA OS 3.1.2 (Powersat) Fixes Issue With Unnecessary Auto Write Locks ( 06/17 ) |
June 26, 2017 |
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SFA OS 3.1.0.1 (Bova) Now Supports More Versions Of GRIDScaler And EXAScaler ( 02/17 ) |
February 13, 2017 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA OS Temperature Monitoring And Messages ( 10/16 ) |
October 24, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA OS 3.0.1.5 (Foundation) Firmware Release ( 07/16 ) |
July 20, 2016 |
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SFA OS Insecure Static Keys And Update Imaging Process ( 07/16 ) |
July 14, 2016 |
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Deregister SFA Nodes From DirectMon Before Upgrading To SFA OS 3.0.1.x ( 07/16 ) |
July 11, 2016 |
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SFA OS Format Errors In Pools Created With GUI ( 06/16 ) |
June 13, 2016 |
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SFA OS DIF Issue On 4 KB Native Sector Drives ( 11/15 ) |
November 6, 2015 |
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SFA OS Resolution of OpenSSL Squeez Security Vulnerability ( 03/15 ) |
March 5, 2015 |
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SFA OS Mandatory Upgrades Fix Shellshock BASH Bug ( 10/14 ) |
October 10, 2014 |
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SFA OS Enabling DIF During Host I/O ( 06/14 ) |
June 10, 2014 |
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SFA OS “Show Controller Log” Command Can Trigger Controller Faults ( 09/13 ) |
September 23, 2013 |
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SFA OS Upgrade Path Requirement for Version 1.4.3 or 1.5.0 ( 05/12 ) |
May 14, 2012 |
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SFA18K
| Title | ||
|---|---|---|
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SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20) |
January 13, 2020 |
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SFA14K
| Title | ||
|---|---|---|
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EXAScaler 5.x Not Tested on Older SFA14K Block Models (SPT-TSB-0120) Contact DDN Support before installing on non-X block models of SFA14K.
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March 30, 2021 |
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SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) |
May 15, 2018 |
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SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 ) |
May 4, 2017 |
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SFA14K Spontaneous Reboot Every 84 Days ( 03/17 ) |
March 23, 2017 |
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA14K Excessive BMC Network Traffic Can Trigger Spontaneous Controller Reboot ( 11/16 ) |
November 11, 2016 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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SFA14K Rear Panel Heat Buildup On Controller ( 05/16 ) |
May 9, 2016 |
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SFA12K
| Title | ||
|---|---|---|
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) |
December 12, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA12K UPS Battery Life Extension ( 02/15 ) |
February 2, 2015 |
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SFA12K BMC Password Security ( 08/14 ) |
August 14, 2014 |
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SFA10K
| Title | ||
|---|---|---|
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA7990
| Title | ||
|---|---|---|
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Systemd Silencer Kit Prevents SFA Shutdown and Restart Failures Install the silencer kit immediately on affected SFA storage platforms.
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September 30, 2021 |
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Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) |
April 29, 2021 |
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SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19) |
October 2, 2019 |
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SFA7700
| Title | ||
|---|---|---|
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GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
March 29, 2017 |
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SFA7700 Fix For Invalid Temperature Errors ( 10/16 ) |
October 24, 2016 |
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SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) |
October 10, 2016 |
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SFA7700 Cabling Requirements for Multiple Expansion Enclosures ( 04/15 ) |
April 24, 2015 |
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SFA7700 FPGA Battery Charging Issue ( 07/14 ) |
July 3, 2014 |
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S2A6620
| Title | ||
|---|---|---|
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S2A6620 Missing IOM Recovery Procedure ( 09/14 ) |
September 24, 2014 |
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WOS Platforms
WOS Software
| Title | ||
|---|---|---|
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WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 ) |
November 4, 2014 |
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WOS Access NFSDW.PL Script Removal ( 08/13 ) |
August 16, 2013 |
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WOS7000
| Title | ||
|---|---|---|
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WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 ) |
May 12, 2016 |
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WOS6000
| Title | ||
|---|---|---|
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WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 ) |
June 10, 2014 |
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IME Platforms
IME14K
| Title | ||
|---|---|---|
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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S2A Platforms
S2A9900
| Title | ||
|---|---|---|
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S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 ) |
May 6, 2014 |
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Enclosures & Equipment
Enclosures
| Title | ||
|---|---|---|
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Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) |
April 29, 2021 |
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SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) |
March 29, 2017 |
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SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 ) |
February 13, 2017 |
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SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) |
October 24, 2016 |
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SS6000 Enclosure Processor Error Message ( 09/16 ) |
September 21, 2016 |
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SS8460 Firmware Update Procedure for SEP 0121-145 ( 07/14 ) |
July 22, 2014 |
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SS8460 Enclosure Firmware Resolves Resonance That Causes Missing Drives ( 06/14 ) |
June 10, 2014 |
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Cables, Racks & Rails
| Title | ||
|---|---|---|
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Molex and Cloud Light Active Optical Cables Not Interchangeable (SPT-TSB-0117) Cloud Light cables not certified for all DDN applications, do not repurpose to other than...
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January 28, 2021 |
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Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) |
February 13, 2017 |
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Drives
| Title | ||
|---|---|---|
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Dual Controller Replacements on SFA Systems with Self-Encrypting Drives (SPT-TSB-0131) On SFA storage systems with self-encrypting drives (SEDs), ALWAYS engage DDN Engineering before concurrent replacement...
|
August 2, 2021 |
|
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Samsung PM1725b NVMe SSD Firmware Can Trigger Unexpected SFA Controller Reboot (SPT-TSB-0123) |
April 29, 2021 |
|
|
Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system.
|
March 3, 2021 |
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Self-Initiated Reset of 8 TB and 10 TB HGST Ultrastar He10 SAS Disk Drives (SPT-TSB-0112) Firmware upgrade to versions DD05/DN05 resolves issue.
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November 24, 2020 |
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Premature Failure of Certain 6 TB HGST Ultrastar He6 SAS Disk Drives (SPT-TSB-0111) Update drive firmware to version A285 to resolve issue.
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November 24, 2020 |
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Hot-Plugging and Online Firmware Flashing Issues with SanDisk PM1733 NVMe SSDs (SPT-TSB-0113) Affects storage arrays running SFA OS 11.8.2 and earlier. SFA OS patch release 11.8.2B fixes hot-plug issue now. Full resolution expected in 11.8.3.
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November 24, 2020 |
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SanDisk Lightning Gen II SSDs Fail After 40,000 Power On Hours Drive firmware upgrade to version P406 is MANDATORY to prevent data loss.
|
September 24, 2020 |
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|
Mandatory Firmware Upgrade for SanDisk Lightning SSDs (10/18) |
October 5, 2018 |
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Drive Packaging Changes And Carrier Attachment And Removal Instructions ( 04/16 ) |
April 18, 2016 |
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Networking
| Title | ||
|---|---|---|
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ConnectX-6 Limitations with SFA on Mixed-Protocol Fabrics (SPT-TSB-0130) Unsupported configurations can lose Infiniband connectivity to file system on embedded VMs. See configuration table.
|
August 2, 2021 |
|
|
GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler.
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March 30, 2021 |
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Internal SSD Issue with Mellanox InfiniBand Switches (SPT-TSB-0116) Firmware update & instructions downloadable directly from Nvidia/Mellanox
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January 28, 2021 |
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ConnectX-2 HCA Replacement Advised (07/18) |
July 17, 2018 |
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